Produktbeskrivning

When you choose support from Authorized Support Center (ASC), Palo Alto Networks delivers Partner Enabled Premium Support, which includes advanced support, 365x24x7 coverage, and next business day ship or 4 hour advance replacement services.

No matter the size, complexity, or risk profile of your enterprise, Palo Alto Networks has options for support and maintenance suitable for your needs and budget. Whichever support and maintenance plan your company chooses, you will experience the benefit of customer-focused service culture. Palo Alto can help you maximize functionality, reliability, and availability in order and achieve overall success and satisfaction with your Palo Alto Networks security products.

 

Egenskaper

Efficient parts replacement
Advance parts replacement ensures that necessary components are shipped promptly, allowing for quick fixes and reducing operational interruptions.

Responsive support service
With response times of 1 hour for severity level 1 issues and next business day for severity level 2, support is designed to address urgent needs swiftly.

Comprehensive service agreement
This extended service agreement covers critical services, including updates for new releases, ensuring that equipment remains functional and up to date without excess costs.