Produktbeskrivning

Samsung MagicINFO Maintenance Service provides the customer with the expertise of Samsung experts who are ready to provide reliable support to address the customer needs and requirements.

 

Egenskaper

Technical support
The Service can assist in troubleshooting for MagicINFO. Samsung will provide a resolution, steps towards a resolution, workarounds, configuration changes, or a remote session in accordance with the customer's available support environment. Samsung assumes no responsibility for data loss when asked to assist a customer with the remote session.

Access to knowledge hub
The Service provides access to the MagicINFO knowledge hub which is an extensive library of technical documents for MagicINFO. This knowledge hub is designed to help customers to resolve issues on their own quickly without opening a case and provides helpful technical and general information regarding the MagicINFO software.

Available option for major version upgrade
The customer who has purchased the Service will have the option to upgrade to the latest version of MagicINFO in the event Samsung releases a new version of MagicINFO during the customer's subscription term.

 

Teknisk specifikation

Typ	Tekniskt stöd
Full kontraktsperiod	1 år

Titel på programvara	Samsung MagicINFO

Service och support	Tekniskt stöd - 1 år Åtkomst till webbdatabas - 1 år Större uppgraderingar - 1 år