Produktbeskrivning

The Upgrade to Secure Cloud WiFi Management and Support by SonicWall enhances network device management, offering an extended service agreement that includes hardware replacement, technical support, and updates. With services available around the clock, including phone consulting and web support, customers benefit from operational efficiency and reduced downtime. The commitment to next business day response for technical inquiries and hardware shipments ensures swift resolution of disruptions, maintaining a secure and efficient network. This upgrade is a valuable investment for businesses seeking to sustain high service and support levels for their network infrastructure.

 

Egenskaper

Comprehensive support
With the Upgrade to Secure Cloud WiFi Management and Support, users gain access to a wide range of services including hardware replacement, phone consulting, web support, and web knowledge base access, ensuring that help is always available when needed.

Around-the-clock availability
Service availability extends throughout the week, Monday-Sunday, 24 hours a day, providing peace of mind that support is always just a call or click away, regardless of the time or day.

Rapid response
The commitment to a next business day response time for both shipments and technical support inquiries means that issues are addressed promptly, minimizing downtime and keeping your network running smoothly.

 

Teknisk specifikation

Inkluderad service	Förtida byte av hårdvara
Plats	Leverans
Returleverans	Till tillverkarkostnad
Full kontraktsperiod	1 år
Svarstid	Nästa arbetsdag

Service och support

Utökat serviceavtal - förtida byte av hårdvara - 1 år - leverans - svarstid: NBD Tekniskt stöd - telefonrådgivning - 1 år - tillgänglighet: 24 timmar om dygnet / måndag - söndag Tekniskt stöd - webbstöd / internetstöd - 1 år - tillgänglighet: 24 timmar om dygnet / måndag - söndag Tekniskt stöd - åtkomst till webbdatabas - 1 år - tillgänglighet: 24 timmar om dygnet / måndag - söndag Uppdatering vid nya versioner - 1 år

Designat för	SonicWall SonicWave 641